Business and Leadership

Learn about the exciting world of today's Human Resource Management and prepare for the aPHR ® Exam throughout this online course. This HR management course weaves together solid human resource principles, timely research and recent events, such as the latest rise in unemployment and financial problems facing the U.S. and other countries. This course highlights important challenges facing managers and employees in today's business climate. Interesting case studies explore real companies and organizations in-depth and delve into some of today's most effective, unique approaches in dealing with HR issues. Upon completion of this course, students will have the skills necessary to serve as Human Resource Managers, as well as the preparation needed to sit for the aPHR ® exam. . Click here for the full description of Associate Professional in Human Resources ® (aPHR ®) Exam Prep

This course teaches the foundations of social media technologies, communication methods and how to engage consumers using various tools. You will learn how social media is used in a business setting, and how to use social media to boost brand recognition and achieve organizational goals. You will also learn how to build social media strategies and tactics, build and manage campaigns, and develop social media content. You will learn about major social media platforms, when and how to utilize each platform correctly in business to achieve organizational goals and strategies. This course will teach how to plan, develop, promote, deliver, present, and analyze social media activities. You will learn about how risks, reputation, crisis response, advertising and promoting are managed and maintained. This course will also teach you how metrics, analytics, reporting and social media optimization drive business goals and strategies.. Click here for the full description of CIW Social Media Strategist

This course will prepare you for the dynamic world of customer service. You'll gain a deep understanding of the importance of a service culture and your integral role within it. You will develop essential communication skills, both verbal and nonverbal, ensuring you connect effectively with customers, such as active listening, teaching you to genuinely understand and meet customer needs. Building and maintaining relationships is at the heart of customer service and through this course, you'll acquire techniques to keep customers loyal and satisfied. You'll gain insights into customer behavior, learn strategies for handling service challenges, and appreciate the value of inclusivity when serving diverse groups. Additionally, you'll discover how technology can enhance customer interactions. Furthermore, you'll receive guidance on managing your time, reducing stress, and refining your written communication. By the end, you'll be well-equipped with the skills and knowledge to excel in customer service roles in a variety of settings.. Click here for the full description of Customer Service Representative (CSR) Exam Prep

Learn about the exciting world of today's Human Resource Management and prepare for the PHR ® Exam throughout this online course. This HR management course weaves together solid human resource principles, timely research and recent events, such as the latest rise in unemployment and financial problems facing the U.S. and other countries. This course highlights important challenges facing managers and employees in today's business climate. Interesting case studies explore real companies and organizations in-depth and delve into some of today's most effective, unique approaches in dealing with HR issues. Upon completion of this course, students will have the skills necessary to serve as Human Resource Managers, as well as the preparation needed to sit for the PHR ® exam. . Click here for the full description of Professional in Human Resources ® (PHR ®) Exam Prep

Learn about the exciting world of today's Human Resource Management and prepare for the SPHR ® exam throughout this online course. This HR management course weaves together solid human resource principles, timely research and recent events, such as the latest rise in unemployment and financial problems facing the U.S. and other countries. This course highlights important challenges facing managers and employees in today's business climate. Interesting case studies explore real companies and organizations in-depth and delve into some of today's most effective, unique approaches in dealing with HR issues. In addition, this course provides study materials to help prepare for the PHR ® Exam. The PHR ® Exam Study Guide will be utilized throughout the course to supplement the Human Resource Management textbook and provide review materials for exam prep. Upon completion of this course, students will have the skills necessary to serve as Human Resource Managers, as well as the preparation needed to sit for the SPHR ® exam.. Click here for the full description of Senior Professional in Human Resources ® (SPHR ®) Exam Prep

The Six Sigma Management System has evolved to become an integration of business best practices that unleashes the power of the Six Sigma tools and methods in a way that fosters focused execution and breakthrough improvements. Using the Six Sigma Management System as the overall context for driving business improvement, this course provides unique insight for Black Belts, Six Sigma leaders, and all Six Sigma practitioners for how to apply the wide variety of tools and methods that sit inside of the Six Sigma tool set.. Click here for the full description of Six Sigma Black Belt Exam Prep

Six Sigma is a rigorous, focused, and highly effective implementation of proven quality principles and techniques, which aims for virtually error-free business performance. Students in this course will develop an understanding of how to perform and interpret Six Sigma tools and how to use standard principles of Lean. Students will learn project management and will define the metrics needed for validating data and evaluating project success. Key topics of this course include Six Sigma goals, project management, project selection, and project execution.. Click here for the full description of Six Sigma Green Belt Exam Prep

Understanding how to transition into management is the goal of this course. It presents the skills needed to help you move into a management position along with key strategies to help you understand how to navigate the "management minefield" with ease. Gaining an understanding of how to deal with the pressures from peers and expectations of upper management is a key to being a good manager. Presented are methods for dealing with unruly employees, the role of office politics, and listening techniques that are aimed at helping you understand what your boss is expecting. The impact of effective management on corporate goals and profitability is also be presented. This class is designed to empower your management capabilities. . Full description of Basic Management Skills

Today’s managers need to be equipped with the right skills to deal with the growing number of challenges facing them, including dealing with the competition, coping with ethical dilemmas, identifying and hiring talent, managing diversity, building sustainability, and adapting to the latest technology. This course will provide students with a thorough understanding of management, with a focus on the characteristics of successful managers, manager development, and the importance of critical thinking in management. Using a theoretical approach, this course will encourage students to define effective management and identify the strategies necessary to be successful business managers. Upon completion of this course, students will be fully prepared to begin working as business managers.. Full description of Business Management

Today’s managers need to be equipped with the right skills to deal with the growing number of challenges facing them. This course includes dealing with the competition, coping with ethical dilemmas, identifying and hiring talent, managing diversity, building sustainability, and adapting to the latest technology. This course presents an overview of management, with a focus on the characteristics of successful managers, manager development, and the importance of critical thinking in management. This course will encourage students to define effective management and identify the strategies necessary to be successful business managers. The course presents practical strategies for effective leadership in both organizational settings and one’s own life. A comprehensive overview of the basics of leadership is presented in a student-centered format. . Full description of Business Management and Organizational Leadership

This course will provide an overview of consulting as a profession and will introduce the basic concepts included in consulting, such as establishing credibility and managing clients. Case studies will demonstrate the concepts in a practical manner. Additional topics covered in this course include proposing and delivering consulting services, client interactions, and the skills involved in advising others. . Full description of Consulting - Managing Your Own Business

Are you needing to understand how the federal employment laws affect your workplace? This course is designed to introduce you to the most impactful federal employment laws. By understanding the basics of employment law, you should become better equipped to hire, evaluate, and manage employees. This course presents an insight into discrimination laws, employee benefits, methods to resolve employment disputes, and common workplace safety rules. Knowing the federal employment laws is a must for any supervisor, entrepreneur, manager, or human resources professional.. Full description of Fundamental Employment Laws

In this fast-paced world all too often it seems that time is a precious commodity. There never seems to be enough time in our day to do the things we need to accomplish. In this course students explore various approaches to managing time and organizing our schedules so that anyone can find a method that works for them. We will explore ways to prioritize what we need to do but allow time to do what we want to do.. Full description of Principles of Time Management

Communication is the ultimate key to your success—in relationships, in the workplace, in personal matters, as a family member, team member and across your lifetime. Your ability to communicate comes from experience. This experience can often be an effective source, but the methods in which you communicate play a critical role in how you more efficiently communicate with your audience and to ensure the intended meaning is received. In this course, material is presented to help you strengthen your communication skills to become a more effective communication. The course also focuses on everyday writing, professional presentations, and interpersonal communication. . Full description of Professional Communication